happybird397
September 30, 2020
"Very durable nylon toys"
Got a box last fall, I live in Canada so none of the treats can come across the border, basically got 6 toys (I have 2 dogs).
Toys are great, the really hard nylon ones are just about indestructible. However, my dogs lost interest in them very quickly. They almost need to give the option for level of durability in the toy, as I know many people have power chewers (like mine) who destroy everything so easily. I was thinking this was going to be a great find, they just lost interest in the really hard ones, so not sure how to win there. I had to take the rope away from them right away, as it gets shredded and eaten and will cause a bowel obstruction. I didn't know they were sending a rope either, or I would have told them no. I believe it was supplemented for the treats. They really loved the rubber ones, and they destroyed them pretty early on.
I really don't like that you need to have a subscription all the time. I know you can choose the frequency, but if you do not want it anymore at all, its more of a process to stop them. Not a fan of that at all, I'd like to be able to choose if I purchase or not. Even if you drop the frequency to once a year, if you ever forget about it, they will charge.
Customer service was mostly helpful, though i'm sure they are paid to try and stop any cancellations.
I would recommend to anyone who wants regular service and needs frequent boxes of toys and for dogs that will destroy anything, and maybe don't have time to run out or remember to buy them, but for me this was not necessary so often.